Customer Care

How can we help you today?

Use the help center below for quick guidance, then jump into live support chat when you need direct help from the RHOVIC team.

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Help Center

Find answers to common marketplace questions, support steps, and what to do when an order or payment needs attention.

Place an order

Browse products, add items to cart, review your checkout summary, and complete payment using the provided marketplace payment instructions.

Payment options

RHOVIC currently supports manual bank transfer. After checkout, use the provided account details and payment reference, then upload proof of payment from your order page.

Track an order

Use My Orders to view payment status, proof review status, and order progress after admin approval and vendor fulfillment updates.

Go to my orders

Cancel an order

If your order has not moved too far in processing, contact support with your order ID and reason. The team will review and guide you on the next step.

Returns & refunds

If you received the wrong item, damaged goods, or a product that materially differs from what was listed, open a support case and include clear details so the admin team can review it quickly.

Live Chat

Talk to RHOVIC support

Open a complaint, ask about payment, follow up on delivery, or request help with a marketplace issue. Your messages stay in one case thread until the matter is resolved.

View my orders

Open a new case

Start a support conversation and our admin team will respond here.

My conversations

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Select a conversation to view messages, or open a new case.